![]() We can offer refunds or exchanges (To be discussed) in these situations, cancellation fees may apply to any value refunded: Here are some scenarios outlined below: I’ve changed my mind or made an error, what can I do? Some pre-order items (Specified in product description) are not eligible for cancellations.Item Type (Made to order items attract higher cancellation fees). Item value (Products over $1000 NZD attract higher cancellation fees). Order type, ie “In stock” or “Pre-order”. Main factors that affect the way we handle these situations are as follows: Returns, Cancellations, Exchanges, & moreĬustomers can return most items within 30 days from the date of delivery for any reason. Please understand that paint bleeding, paint flocking, minor box damage and colour variations do occur often in mass produced items. Minor variations in the quality of mass produced items such as, but not limited to, Pop Vinyls and Prize figures. Products with stipulations regarding fragility or any other potential defects – these will be made clear in product descriptions. These include packages returned to us as unclaimed or un-deliverable for any reason by our courier and packages that have been returned without direction from our team. Product packaging is designed to protect the product itself and we are unable to provide compensation or replacements in these situations. This also applies to the covers (including dust jackets or slip cases) of books. Product arrives with superficial damage to the packaging such as scratching, creases, minor crushing, etc. While we handle issues on a case to case basis, there are several areas we will typically be unable to accept a return or provide a refund for: We pride ourselves on our service and in the rare circumstance issues with orders do arise, we do everything we can to remedy the issue without needing to mediate with third parties. You’re also backed by our own guarantees and policies. ![]() ![]() When shopping with Otakumart, you’re protected by the Consumer Guarantees Act 1993 and depending on your payment method, may also be eligible for further buyer protection. Note: Booster packs are not included with this bundle. The Pokémon TCG: Shining Fates Elite Trainer Box includes:Ħ5 card sleeves featuring Gigantamax EeveeĪ player's guide to the Shining Fates expansionĪ collector's box to hold everything, with 4 dividers to keep it organized Pokémon V and Pokémon VMAX also make an appearance with more than 30 such powerful Pokémon including a Shiny Charizard in Gigantamax form. Shiny Pokémon are so rare that they're almost never seen, and Trainers who catch a Shiny Pokémon consider themselves to be quite lucky-which makes Trainers who manage to catch a Pokémon TCG: Shining Fates Elite Trainer Box very lucky indeed, as the expansion includes more than 100 Shiny Pokémon on beautifully etched cards. Shining Fates Elite Trainer Box (Promo + Accessories Only)
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